Refund policy

Returns & Refund Policy

At Avorix, we want you to be happy with your purchase. This policy explains how returns, refunds, and faulty products are handled.

30-Day Returns

You may contact us within 30 days of receiving your order if you would like to request a return.

For change-of-mind returns, the product must be unused, unopened, in its original packaging, and in a condition suitable for resale.

Because some of our products are personal-use wellness products, we cannot accept change-of-mind returns for products that have been used.

Faulty or Defective Products

If you have used your product and discover that it is not working properly, is defective, or develops a fault, you can contact us within 30 days of receiving your order.

We understand that you may need to use and test a product before discovering a fault.

Please email support@avorix.co.za with your order number and clear photos or videos showing the issue.

We will assess the issue and, where applicable, arrange a replacement, repair, or refund in accordance with applicable South African consumer protection laws.

A faulty or defective product does not need to be unused in order for you to report the fault.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us within 72 hours of delivery.

Please provide your order number together with clear photos or videos of the product and packaging so that we can investigate the issue.

Where the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, repair, or refund in accordance with applicable law.

How to Request a Return or Refund

To request a return, replacement, or refund, please contact us at:

Email: support@avorix.co.za

Please include:

  • Your full name
  • Your order number
  • The reason for your request
  • Photos or videos showing the issue, where applicable

Our team will review your request and provide you with the next steps.

Please do not send a product back without receiving return instructions from Avorix first.

Refunds

If your refund is approved, it will be processed to your original payment method.

Refunds are generally processed within 5–10 business days after the return has been received and inspected. Your bank or payment provider may require additional time for the funds to appear in your account.

For faulty, defective, damaged, or incorrect products, the appropriate remedy will be determined based on the nature of the issue and applicable South African consumer protection laws.

Return Shipping

  • For approved change-of-mind returns, the customer is responsible for the return shipping costs.
  • Where a product is confirmed to be faulty, defective, damaged, or incorrectly supplied, Avorix will cover applicable return shipping costs.
  • Original shipping charges may not be refundable for change-of-mind returns, unless required by applicable law.

Order Cancellations

You may request to cancel your order within 24 hours of placing it, provided that your order has not already been processed or dispatched.

If your order has already been processed or dispatched, you may need to follow our normal returns process.

Cooling-Off Period

Certain online purchases may qualify for a cooling-off period under applicable South African consumer protection laws. Where applicable, these rights are separate from Avorix's voluntary 30-day return policy.

Any cooling-off rights will be handled in accordance with the applicable law and any conditions or exclusions that may apply.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Email: support@avorix.co.za