Privacy policy

Your privacy matters to us.

Last Updated: 1 June 2026

1. Introduction

At Avorix, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order.

2. Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely — we never store your card details)
  • Order history
  • Website usage and browsing information

3. How We Use Your Information

Your information is used to:

  • Process and fulfil your orders
  • Arrange delivery
  • Provide order confirmations and tracking updates
  • Respond to customer enquiries
  • Send promotional emails (only if you have opted in)
  • Improve our products, services, and website experience

4. Sharing Your Information

We never sell your personal information. Your information may only be shared with trusted service providers who assist us with:

  • Order delivery
  • Secure payment processing
  • Website operation
  • Legal compliance where required by law

5. Marketing Communications

If you choose to receive marketing emails, we'll occasionally send you product updates, promotions, and special offers. You can unsubscribe at any time using the link included in every email.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website performance. You may disable cookies in your browser settings, although some website features may not function correctly.

7. Data Security

Your information is stored securely using industry-standard security measures. Payments are processed through secure payment providers, and sensitive payment information is never stored by Avorix.

8. Your Rights

Under South African privacy laws, you have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information where legally permitted
  • Object to certain processing activities
  • Lodge a complaint with the Information Regulator of South Africa

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable South African law.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our Contact page. We're happy to assist you.

This Privacy Policy is governed by the laws of the Republic of South Africa.