Privacy policy

PRIVACY POLICY

Avorix (Pty) Ltd | avorix.co.za

Last updated: 1 June 2026

1. Introduction

Avorix (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains how we collect, use, store, and protect your information when you visit avorix.co.za or place an order with us.

2. Information We Collect

We collect the following personal information:

• Full name and surname

• Email address

• Phone number

• Delivery address and billing address

• Payment information (processed securely — we do not store card details)

• Order history and browsing behaviour on our site

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Arrange delivery via Aramex

• Send order confirmations and tracking updates

• Respond to customer service enquiries

• Send promotional emails (only if you have opted in)

• Improve our website and product offerings

4. Sharing Your Information

We do not sell your personal information. We only share it with:

• Aramex — for order delivery purposes

• Payment processors — to securely handle transactions

• Legal authorities — if required by South African law

5. Marketing Communications

If you subscribe to our emails, we will send you promotions and product updates. You may unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

6. Cookies

Our website uses cookies to improve your browsing experience and track site analytics. You may disable cookies in your browser settings, though this may affect site functionality.

7. Data Storage and Security

Your data is stored on Shopify’s secure servers. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

8. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (subject to legal obligations)

• Object to the processing of your information

• Lodge a complaint with the Information Regulator of South Africa at inforeg.org.za

9. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law.

10. Contact Us

For any privacy-related queries or to exercise your rights, please contact us via the contact form at avorix.co.za/pages/contact.

This policy is governed by the laws of the Republic of South Africa.